Refund Policy

Refunds and adjustments are reviewed based on the real project situation, not only the payment date.

We first try to resolve concerns through clarification, eligible fixes, reasonable revisions, route adjustment, project credit, rescheduling, or partial refund where fair.

If payment was made but no planning, strategy, design, development, setup, audit work, technical work, consultation, or delivery work has started, we may review the request and offer a fair route.

Payment gateway fees, transaction charges, taxes, or third-party costs may still be deducted if they are not recoverable.

Once work has started, payments may become partially or fully non-refundable depending on the work completed and time reserved.

If a refund request is made after work starts, Expert Dev Studio will review what has already been delivered or prepared before deciding what is fair.

If a paid route is larger than what the client actually needs, Expert Dev Studio may recommend a smaller route instead of forcing the larger build.

The goal is to choose the cleanest route, not the largest bill.

Free audits, free briefs, free recommendations, and free checklist resources do not create refund obligations because no payment is collected for those routes.

If a free route later becomes a paid project, this Refund Policy applies from the payment stage onward.

For fixed-scope services such as Trust Sprint, Smart Lead Funnel, or similar defined packages, payment may reserve a specific production window.

If the client cancels after strategy, design, development, or setup begins, the payment may be partially or fully non-refundable depending on work completed and time reserved.

If the client delays required inputs, content, access, or approvals, the project may be rescheduled or paused. Delay by the client does not automatically create refund eligibility.

For larger projects such as 3D Experience Website, AI Conversion System, Authority Ecosystem, or custom builds, payments may be divided by milestone.

The first payment may cover planning, strategy, design direction, reserved production time, architecture, setup, and initial build work.

Later payments may be required before handover, launch, or continued delivery. Completed milestones are generally not refundable. Pending milestones may be reviewed based on what has not yet started.

For monthly care, maintenance, conversion care, or support plans, fees generally cover reserved availability, monitoring, improvement time, updates, and support capacity for the billing period.

A paid month may not be refundable once the billing period has started or work/support availability has been reserved.

Cancellation can usually stop future billing, but does not automatically refund the current or past billing period.

Third-party costs may not be refundable because they are controlled by outside providers.

If a third-party provider refuses a refund, Expert Dev Studio cannot guarantee recovery of that cost.

Payment gateway fees, transaction charges, platform charges, taxes, currency conversion charges, and bank-related deductions may not be refundable if they are charged by payment providers or authorities.

If a refund is approved, the refunded amount may be adjusted for non-recoverable charges.

Expert Dev Studio delivers the agreed system, website, audit, flow, design, or implementation scope. Business results depend on many factors beyond the website itself.

A lack of sales, leads, ranking, or business growth does not automatically create refund eligibility if the agreed scope was delivered.

Refund eligibility may be affected by the client's participation, communication, and approvals.

If the concern is about clarity, quality, functionality, mobile layout, form issue, broken link, or scope-related refinement, Expert Dev Studio may first offer eligible fixes or revisions before considering a refund.

Refunds are not the first step when the issue can reasonably be corrected within scope.

Payments may be non-refundable or partially non-refundable when work, reserved time, or approved costs already exist.

If a refund is not appropriate but the current route is no longer the best fit, Expert Dev Studio may offer a route adjustment or project credit.

Project credit may be used toward a smaller service, future work, care plan, audit, or adjusted scope.

Project credit is not the same as cash refund unless clearly agreed.

To request a refund review, email hello@expertdevstudio.com.

We will review the project status, scope, completed work, payment stage, third-party costs, and communication history before responding.

We aim to review refund requests within a reasonable time.

Some reviews may take longer if they require checking payment records, project files, third-party costs, scope history, or communication history.

If a refund is approved, it will usually be sent through the original payment method where possible.

Refund timing may depend on the payment gateway, bank, provider, or payment method.

Expert Dev Studio is not responsible for delays caused by banks or payment providers after the refund has been initiated.

Our aim is to act fairly, clearly, and honestly. The right outcome depends on the actual situation.

For refund questions, contact Expert Dev Studio at hello@expertdevstudio.com.